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Aerosophia Support
Aerosophia provides support to its customers and users. We are able to help you with the platform, the integrations, or we answer questions on the drone flights itself. We offer the support levels STANDARD, SILVER and GOLD.
Please describe your request or issue as clearly and concretely as possible.
Include screenshots whenever helpful, and indicate the platform version number (visible in the lower-left corner when you are logged into Aerosophia).
Once you submit the form, our support team will review your message and get back to you as soon as possible.
AEROSOPHIA SUPPORT TICKET SUBMISSION
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Support Tiers Overview
STANDARD
SILVER
GOLD
STANDARD support
Includes access to platform updates and basic operational continuity. Troubleshooting or issue resolution is handled under separate, service-specific engagements. Intended for clients with self-managed environments or non-critical use cases.
SILVER support
Includes all STANDARD features, plus structured support during business hours. Designed for teams that require faster response times, assisted troubleshooting, and basic operational continuity assurances.
GOLD support
Includes all SILVER-level benefits, with the addition of round-the-clock access to a dedicated support team and significantly enhanced service-level guarantees. Designed for mission-critical operations requiring minimal downtime and rapid response.